Due to the New Years Day holiday, Tuesday deliveries will arrive on Monday, 12/31 and Colorado deliveries will arrive on Thursday, 1/3. Thank you!

Frequently Asked Questions

FAQs

+ Can One Potato accommodate Gluten-Free families?

One Potato offers Gluten Free versions of all of our recipes, where we send gluten-free alternatives to foods containing gluten. Simply select Gluten-Free in your dietary preferences. Please be aware that One Potato is not a gluten free facility. We do have products that contain gluten in our kitchen and while we take the greatest care in preparing our meals, we cannot guarantee that there is no cross contamination.

+How does One Potato work?

Just follow these 3 easy steps and you’ll be cooking healthy, fresh meals for your family in no time:

  Sign Up: tell us the size of your family (# of adults and # of children), how often you'd like to cook (2-3 nights per week), and any dietary restrictions you may have (i.e. poultry, red meat, pork, fish, shellfish).  We offer vegetarian, nut-free and gluten free meals as well.  You’ll receive an email with pictures and recipes of the delicious dinners you’ll be cooking the following week!

  Receive Your Box: this is the fun part! Each Tuesday or Wednesday, a box of incredibly fresh, organic food arrives at your home, packed in a cooled, insulated box. What’s more, it’s measured and semi-chopped, ready to prepare. The box includes delicious meals and simple instructions, customized to your family.

Going out of town? Just click on our Delivery Schedule and tell us you don’t need the help that week. We have no membership fee, and no minimum commitment. You can skip any week’s delivery up to 6 weeks in advance or cancel at any time.

  Start Cooking & Enjoy: you decide which of the meals you’ll be cooking that night.  Refrigerate the rest (or freeze the proteins if you won’t be eating them within 4-5 days).  Encourage your kids to help out, and within 30 minutes, your whole family will be eating a new, healthy and tasty dinner together.

+How is One Potato different from the existing meal kit delivery services?

Let’s face it.  There are tons of meal delivery services that can help in making mealtime easier.  So what makes One Potato so unique and special?

Family-Friendly

One Potato is the only meal kit focused on feeding the entire family:

  • Kid-size portions: Specify the size of your family and you will receive both adult and child-size portions for each meal. We make it cheaper to cook with One Potato!
  • Kid-friendly recipes: You will receive tried and true recipes from Weelicious and a James Beard award-winning chef that both parents and kids crave. We all know how challenging it can be introducing new flavors to your children, and we’re here to help.
  • Kids included: We encourage children to help in the kitchen, and we provide tips & recommendations on how to safely include them!

Organic & Local

As a parent, we know how important it is to you that your kids are eating healthy.  That’s why all of the protein and produce that we deliver to your home is certified organic.  We receive our ingredients from local farms and vendors to make sure that your ingredients are as fresh and healthy as possible.

Pre-chopped Ingredients

Time is of the essence when you have a hungry family waiting.  With semi-chopped and prepared ingredients, along with explicit instructions, you’ll be able to whip up a delicious and healthy meal in 30 minutes or less.  And you’ll have handy helpers who will gladly assist you in the kitchen!

Weekly Surprises

Who doesn’t love a good surprise?  We know your kids do.  Each week you’ll receive your own organic slice-and-bake cookie dough to end your meal with that perfect bite of dessert.

All in all, One Potato will simplify your life without breaking your bank, and will keep your family on the road to healthy living.

+How long does it take to prepare a One Potato meal?

It only takes about 30 minutes or less to prepare a One Potato meal. Our ingredients arrive semi-prepared. For example, most of our protein and vegetables arrive pre-cut and sauces and marinades are ready to cook. Our goal is to make cooking as easy and enjoyable as possible, and to allow you that extra time to spend with your family.

+What is a child sized portion?

A child size portion is approximately half of an adult portion.

+Is One Potato a Nut Free Facility?

One Potato is not a nut free facility. We do offer a nut free option within dietary preferences where we will send a nut-free alternative to foods like pestos and dipping sauces; however, we do have nuts in our kitchen and cannot guarantee that there is no cross contamination.

+What is a child sized portion?

A child size portion is approximately half of an adult portion.

+What is Weelicious and what is its relationship with One Potato?

Weelicious is One Potato co-founder Catherine McCord’s family food brand which includes a website, cookbooks and menu planning service. For over eight years, Catherine has been providing families in need with fast, easy and fresh recipes for the entire family – no matter their age. The Weelicious audience has been clamoring for the opportunity to have the ingredients and recipes delivered straight to their door, and now One Potato is the answer.

+Why is the family meal important?

Studies have shown that eating dinner together as a family has a positive impact on children’s behavior and eating habits.  Results have shown academic benefits such as an increased vocabulary, earlier reading, and better test scores.  There’s also nutritional benefits as well.  Children are more likely to eat more fruits, vegetables and vitamins, and are more open to trying new foods, when eating together as a family.

But, preparing a meal that every member of the family will enjoy is often difficult. One Potato believes that it’s possible to prepare one meal to satisfy everyone at the dinner table. By offering recipes that appeal to both kids and adults alike, One Potato saves the family chef from feeling like an unappreciated short order cook. Reap the rewards of easy, tasty recipes, prepared in 30 minutes or less, and begin to enjoy dinner time again.

Food Preferences

+How can I change the amount of meals I'd like to receive each week?

You can choose to cook 2 or 3 times each week. Login to your account and go to Account Settings. Click on Edit to make changes to your plan details.

+How do I update my dietary preferences?

To update your dietary preferences, login to your account and go to Account Settings. Click on Plan Details and then Edit. A pop up will appear where you can update your preferences and plan details. You will be shown the delivery date when these changes will be implemented.

My Account

+How can I download or print recipe cards?

Click here to go to What’s Cooking page, find the desired week, and click on any meal image to view the recipe cards.  Please note that recipe cards are not available online until boxes have shipped.

+How do I cancel my account?

To cancel please email us at [email protected] from the email address associated with your account.  You will receive a link that will walk you through the cancellation process. Once you receive the Cancellation Confirmation email, your subscription will be considered cancelled.

If you don't receive and follow the instructions, please contact us as your account will still be active.

+How do I update my credit card information?

To update your credit card information, login to your account and go to Account Settings. Click on Payment Information, and then Edit.

+I missed the deadline to skip the box. Can I request a last minute skip?

If you contact us before Friday at 3 p.m., we will allow you to pull your delivery and will charge a 50% last minute pull fee. As we order and prep all the ingredients based on the number of orders we get in, this covers the food cost on our end. After Friday at 3 p.m., we will not pull any deliveries or issue refunds. You can contact us to donate your box to a family in need, or send us an alternate shipping address for the delivery (we would need this by Sunday evening.) Thank you for your understanding.

+I want to skip more than one week. Is this possible?

Yes! You can skip any week’s delivery up to 6 weeks in advance or cancel at any time. Simply go to your Delivery Schedule to set your deliveries based on your schedule.

+I would like to order a different meal for my box than what I’ve been assigned. Is this possible?

Yes. As long as it’s 6 or more days prior to delivery, simply login to your Delivery Schedule and make your selections. You can choose from the weekly menu, or choose from our One Potato family-favorite recipes! You can also update your preferences based on your dietary restrictions (i.e., poultry, red meat, pork, fish and shellfish). We also offer vegetarian, nut-free and gluten free meals.

Recycling

+How do I recycle my One Potato box?

We’ve worked closely with our suppliers to create packaging that is all recyclable or made of biodegradable materials.  Here’s how to dispose of your One Potato packaging in the most environmentally friendly way:

The box:

Your box should be flattened, then recycled with standard cardboard/paper recycling. The cardboard inserts and paper liners can be recycled with the box as well.

Bags and bottles:

All small plastic bags and bottles can be recycled with plastic recyclables.  These are #4 and #2 recyclables respectively.

Liner:

The outside is recyclable with your plastics, and the inside is made of biodegradable materials. Please remove the outside layer and recycle, and dispose of the inside in your regular garbage.

Ice packs:

Our ice packs are filled with a non-toxic gel. To recycle them completely, cut them open and dispose of the gel, then recycle the exterior packaging with your plastics.

Note: Please always check with your local municipality as recycling capabilities can vary.

Food Preferences

+How can I skip my delivery if I am going out of town?

Just click on our Delivery Schedule and tell us which weeks you’d like to skip. We have no membership fee, and no minimum commitment. All changes must be made at least 6 days prior to your delivery.  If you have any questions, please email us at [email protected].

+How do I change my address?

To change your address, login to your account and go to Account Settings. Here you can update your address by selecting Delivery Information. If you click on Edit, a pop up will appear where you can update your shipping address. Please note that you will be given a date when this new address will go into effect. If your address change is immediate and for an order already in progress, please email us at [email protected] and we will do our best to make the change.

+What if I’m not home during delivery?

If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. To ensure your order stays fresh until you get home, we pack your ingredients in an insulated box with frozen gel packs.

Depending on your area, you may be able to provide additional shipping instructions when creating your account (e.g., leaving the delivery at the back door or with a neighbor). Please note that while carriers may be able to honor these special delivery instructions, One Potato cannot guarantee that they’ll be accommodated and isn’t liable for any lost, stolen or damaged deliveries that result from these requests.

+When will my delivery arrive?

Depending on your zip code, deliveries are scheduled to arrive on Tuesdays or Wednesdays. More delivery dates coming soon!

+Where do you deliver?

We currently deliver in Arizona, California, Colorado, Idaho, Nevada, Oregon, Washington, and Utah*, but will be in your neighborhood soon!  Go to http://onepotato.com/join to join our waiting list and receive meals on us when we’re in your city!

*Certain zip codes excluded